On February 24th, Shen Peng, founder and CEO of Shuidi Company, released a New Year's letter for 2026, summarizing the company's development over the past year and discussing future development strategies. He proposed that AI big models are becoming an accessible infrastructure for everyone, and that AI capabilities should be internalized as the core competitiveness of every waterdrop person. At the same time, on the occasion of the company's tenth anniversary of development, he encourages employees to adhere to the spirit of craftsmanship and strive towards the new vision of "becoming a global leading and technology driven financial and medical service platform, helping to promote a better life".

Shen Peng said, "As an entrepreneur in the field of Chinese technology, I am both proud and excited. I am proud of China's technological breakthroughs and momentum, and excited by the infinite imagination space opened up by the AI wave for industrial innovation. ?In the past year, Shuidi Company has firmly promoted the "All in AI" strategy. Driven by the "Shuidi Water Guarding Big Model", Shuidi Company's revenue and profits have both increased. The AI intelligent customer service "Bao Xiaohui" has achieved an immersive service of "speaking while doing", with an average voice response time of only 1.5 seconds; AI digital employees' help 'complete over 10000 claims interpretation for users throughout the year, with the highest accuracy rate of claims timeliness prediction exceeding 90%; Upgrade online brokers and build a new ecosystem of professional, digital, and user centered services.

The social value of Shuidi Company has also been highly recognized by the country and the public. Shuidichou has been designated by the Ministry of Civil Affairs as a personal help seeking online service platform, which has helped 3.61 million seriously ill patients and gathered 71.2 billion yuan in charitable donations. At the same time, Yifan Pharmaceutical has made breakthroughs in the field of clinical trials, independently developing patented technology for intelligent patient matching, and pressing the "acceleration button" for new drug development.

2026 is the tenth year of Shuidi Company's entrepreneurship. In the future, companies will use AI as the core to achieve a leap from "using AI tools" to "AI native companies", allowing AI to deeply penetrate into every aspect of customer acquisition, risk control, underwriting, claims, and services, and achieve a fully digitalized reconstruction of the entire chain. At the same time, we must continue to adhere to the entrepreneurial spirit, accelerate the pace of international expansion with the craftsman spirit of seeking rationality bit by bit, deeply understand the pain points of local market users, build a localized team and service system, and adapt Shuidi's technology and services to the security needs of different families around the world.

The following is the full text of the letter to all employees:

Dear Waterdrop Buddies

Good New Year everyone!

The law returns to spring, and the new era begins. On the occasion of the new year of Bingwu, I extend my deepest wishes to every fellow traveler.

During the just passed Spring Festival, in addition to the joy of family reunion, I believe everyone also felt the surging tide of AI. Since the emergence of DeepSeek last year, AI has deeply penetrated into every corner of daily life and work from a technological concept: ordering a cup of milk tea, receiving a red envelope, asking for health advice, and organizing a work document. Artificial intelligence is becoming a "standard" in people's lives and work at a speed far beyond imagination.

Nvidia CEO Huang Renxun proposed at the Davos Forum earlier this year: "AI is electricity, the highway, and the underlying operating system of the next generation of civilization. ?The intelligent revolution that we will inevitably experience is no longer far away, but is happening now. Chinese AI is no longer "walking alone in a dark alley", but "a light boat has crossed thousands of mountains". As an entrepreneur in the field of Chinese technology, I am both proud and excited. Proud of China's technological breakthroughs and momentum, inspired by the infinite imagination space opened up by the AI wave for industrial innovation.

The ultimate value of technology lies in its implementation. Undoubtedly, AI models are reshaping the industrial and value chains of economic and social development with disruptive power. As a witness to this wave of AI, we have firmly promoted the "All in AI" strategy over the past year, allowing AI models to take root and sprout in the soil of insurance and healthcare. In this uncertain world driven by the technological revolution, Waterdrop's answer has never changed: to safeguard billions of families with the goodness of technology.

Forging the 'definite force' of crossing cycles in uncertainty

In 2025, the external environment is still full of challenges, but we have delivered a far better than expected answer.

Our business fundamentals have demonstrated strong vitality during the cycle.Since the company went public, we have achieved 15 consecutive quarters of profitability, which means that we have maintained stable profitability for a considerable period of time, with stable operating conditions and the ability to continuously create profits, rather than relying on one-time gains or financial operations.

Behind the dual growth of revenue and profit is the continuous optimization of business models, as well as the solid accumulation of organizational capabilities. This year, we officially launched the "Rooted in Beijing+Far sighted in the Greater Bay Area" dual headquarters model, completing the comprehensive integration of the Deep Blue Insurance team. Two teams with the same original intention are fighting side by side, making our moat on the health insurance track wider and deeper; Let Shuidi's strategic layout not only have a deep foundation in local cultivation, but also an international vision for the future.

Our AI technology capabilities have evolved from a 'strategic layout' to a 'growth engine'.At the beginning of last year, we proposed "All in AI" not to "catch up with the trend", but to make technology truly become the "new quality productivity" of water droplets. This year, driven by the Shuidishui Guardian big model, I saw "KEYI.AI" improve underwriting efficiency and AI customer service "Baoxiaohui" provide 24/7 service to users.The AI wave is surging, the industrial momentum is surging, and the industry is developing rapidly. From internal efficiency improvement to user service, from deep cultivation in China to global vision, our AI capabilities have taken a solid step forward, verifying the globalization potential of "technology driven".

Our social value has been highly recognized by the country and the public.Shuidichou has been designated by the Ministry of Civil Affairs as a personal help seeking online service platform, and this heavy trust is a commendation for us to stick to our original intention. Since its launch, Shuidichou has helped 3.61 million seriously ill patients and gathered 71.2 billion yuan in charitable donations. At the same time, Yifan Pharmaceutical has made breakthroughs in the field of clinical trials, independently developing patented technology for intelligent patient matching, and pressing the "acceleration button" for new drug development, allowing us to have a deeper layout in the medical and health ecosystem.

These achievements belong to every Waterdrop person who strives to the extreme in their position. Thank you all for your actions in Beijing, Hong Kong, Shenzhen, and on every front line that needs to be overcome, which have demonstrated what the "Water Drop Spirit" is.

Using AI as the core, heading towards the next 'decade'

Gathering micro leads to wide coverage, and converging droplets form the sea. This year is the tenth year of Shuidi Entrepreneurship, and we are undoubtedly in the best era. When we stand at a new starting point, people may wonder: Where are we going in the future?

Firstly, from "AI tools" to "AI native", complete the reconstruction of organizational genes.Peter Drucker once pointed out in "Innovation and Entrepreneurship" that the significance of innovation lies not in how advanced the technology itself is, but in whether it can create new value for resources. This sentence is particularly relevant in today's AI era. When AI models become accessible infrastructure for everyone, what they give us is the power to change the world.

By 2026, we aim to achieve a leap from "using AI tools" to "AI native companies", allowing AI to deeply penetrate every aspect of customer acquisition, risk control, underwriting, claims, and services, and achieve a fully digitized reconstruction of the entire chain. This means that we need to internalize AI capabilities as the core competitiveness of every Waterdrop person. In the future, it's not about 'whether or not to use AI', but 'who can use AI to create greater value'.

Secondly, from "internationalization attempt" to "localization deepening", we will practice the new vision.Last year, we established a new vision of becoming a globally leading and technology driven financial and healthcare service platform, supporting a better life. 'Global leadership' is never just a slogan, but our down-to-earth goal. The pilot projects in regions such as the United States and Hong Kong have made us realize clearly that internationalization is not a simple replication of business, but a deep construction of localization capabilities. This requires us to have the courage to "go global" and the patience to "take root" - to deeply understand the pain points of local market users, build a localized team and service system, and adapt Shuidi's technology and services to meet the security needs of different families around the world.

Thirdly, adhere to the spirit of craftsmanship and build a solid "ballast stone" that transcends cycles.The market will change, technology will change, but the original intention of "user first" and the craftsmanship spirit of "seeking rationality bit by bit" will not change. This is the original intention of Shuidi's ten-year entrepreneurship, and also the underlying logic of our journey through countless storms. In the future, we must maintain the "entrepreneurial spirit" - not deviating from the real needs of frontline users, not losing the drive to "fight to the end", and "not slowing down or abandoning a drop".

Watching this year's Spring Festival Gala, the display of hardcore technological capabilities is impressive, which may mean that a big year of technology is ahead. This expectation is in line with the national strategy of deepening and expanding "artificial intelligence+". Only products and services that are of great significance to the national economy and people's livelihood can go further. And we are already on the right path.

After ten years of entrepreneurship, we have gone from the muddy road at the beginning to the current high-speed of data and intelligence. This is a marathon that tests not only the speed of running, but also the direction of progress, endurance, and the team strength that supports each other. We need to keep track of our own pace and not be disturbed by external noise; It is also necessary to keenly observe the changes of "road conditions", adjust posture and accumulate strength during running.

The blueprint has been drawn, and the struggle is just in time. Standing at a new starting point of the 10th anniversary, coinciding with the Year of the Horse in Bingwu, let us take dreams as horses and ride horses with whips; With AI as our wings, we will ride the wind and embark on this starry sea that belongs to all waterdrop people!

Finally, I wish everyone a new year with galloping horses and all the best! We also look forward to everyone unleashing their full potential and achieving even better results in the new journey of struggle!