In order to deeply implement the core concept of "finance for the people" and build a solid foundation for consumer rights protection, Xiamen International Bank focuses on high-frequency consumer protection customer complaint scenarios and launches the "Hui Xiao Wen" intelligent service center. It is not only an intelligent question and answer tool, but also an exclusive business think tank for employees:

Natural language questions provide instant answers.Employees do not need to operate complex systems and can directly ask questions in natural language to obtain recommendations for expanding inclusive loan products and accurate, intuitive report data.

What you ask is what you get, say goodbye to complicated searches.Create personalized report data dashboards, providing customers with one click access to data insights they are interested in. The query time for a single customer complaint report has been reduced to seconds, and the agent can quickly complete the work order flow, allowing customers to wait less and feel more at ease.

More lean service, more focused response.Actual testing shows that "Huixiaowen" reduces the workload of querying business data for customer complaint work orders by 37%, significantly reducing labor-intensive repetitive work. The released service resources will be more focused on humanized services with warmth that cannot be replaced by AI, promoting the consumer protection service system to move towards a new era of efficient and warm lean governance.

Previously, we needed to log in to the big data platform to query such customer complaint work orders. There were numerous reports within the industry, and it took time to confirm the data source. Now, we can directly obtain data through AI assistant dialogue. ”The relevant employee of Xiamen International Bank explained, 'Now I don't need to open so many data query pages, just a chat window with Huixiaowen can help me solve customer complaint problems.'.

As the global artificial intelligence enters a cycle of big model driven transformation, Xiamen International Bank is accelerating its AI global integration strategy. The bank adheres to the dual track approach of technological ethics and financial innovation, riding the fast train of technological development on the premise of safety and compliance, and is committed to creating more permeable and inclusive integrated financial comprehensive services.