Affected by the 13th typhoon this year, "White Dolphin", meteorological departments in Zhejiang, Jiangsu, Anhui, Hubei and other places issued red warnings for rainstorm. The flood control situation was severe and complex. In order to better carry out emergency rescue and disaster relief work, Ping An China has launched a second level emergency response mechanism, established an emergency response team, and promoted the implementation of the "prevention, rescue, and compensation" full chain emergency plan. Its life insurance, property insurance, pension insurance, and health insurance companies have promptly investigated customer claims situations, opened a claims green channel, and a 24-hour 95511 emergency contact hotline to fully respond to this sudden flood situation.

As of 14:00 on August 11th, Ping An Property and Casualty Insurance has received over 27000 customer reports, with an estimated claim amount exceeding 650 million yuan. Ping An Life Insurance has received a personal insurance claim report and is actively contacting and communicating with customers to promote related claims matters. Ping An Health Insurance, Ping An Pension Insurance and other companies have not yet received claims reports.

Advance warning and establish a strong safety defense line.Before the typhoon made landfall, Ping An Property and Casualty Insurance relied on its self-developed Eagle Eye System DRS risk reduction platform to track the typhoon's path in real time and dynamically push customized weather warnings. As of 14:00 on the 11th, Ping An Property and Casualty Insurance has issued over 48.99 million warning messages, covering 22.25 million individual customers and 1.16 million corporate customers.Go deep into community roads and identify flood risk points.Organize the Party member vanguard team to actively investigate 2458 flooded black spots and persuade more than 2770 vehicles at risk of flooding to evacuate; Actively collaborate with traffic management departments to assist traffic police in closing over 200 high-risk road sections due to high water levels.Enter the fields and assist farmers in harvesting and fixing sheds.Through the "Ai Nong Bao" app, text messages, and other means, over 6.646 million disaster warnings and prevention guidelines were issued to 534000 farmers, and high-risk farmers were assisted in reinforcing their greenhouses, resulting in a cumulative harvest of over 88000 acres of rice.

Efficient claims processing and fast response at all times.Ping An China will adhere to the principle of "compensating as much as possible, compensating as soon as possible, and reasonably pre compensating", and promote the "four fast" claims service of quick investigation, quick rescue, quick loss assessment, and quick compensation. Ping An 95511 customer service center will respond quickly and launch a "three-level warning+three-level scheduling" response system to ensure uninterrupted service and response to customer demands during disasters.Online one-stop reporting and claims, making customers worry free and time-saving.Ms. Yang from Ningbo urgently reported a case of her house's floor to ceiling glass being shattered by strong winds. The claims adjuster responded quickly and guided Ms. Yang to complete the online report and claim. It only took 5 minutes from reporting to receiving the compensation, and the 5700 yuan compensation was successfully received.Activate the pre compensation mechanism and open a green channel for agricultural insurance claims, allowing farmers to feel more at ease.A farmer in Zhoushan reported that their greenhouse for growing fragrant lotus was damaged in a typhoon. The Ping An property insurance claims officer efficiently completed the damage assessment and verification, and activated the green channel for pre payment. In just 1 hour and 29 minutes, a pre payment of 48880 yuan was successfully transferred to the farmer's account. Lishui Suichang is a national level county for hybrid rice seed production, and some rice plants have experienced widespread lodging due to the impact of Typhoon "White Dolphin". Ping An Property and Casualty Insurance Suichang Branch has established a professional survey team, stationed in key towns and villages, opened a green channel for agricultural insurance claims, and completed the payment of claims as soon as possible.

Make every effort to rescue and assist in resuming production and work.In order to better cope with geological disasters and floods caused by heavy rainfall, Ping An Property and Casualty Insurance has dispatched 1866 experts in flooded vehicles, new energy three electric repair, glass repair, etc., deployed 425 rescue trailers, and activated the emergency material warehouse in the Yangtze River Delta, deploying more than 4000 disaster prevention and relief materials such as flood prevention sandbags and water barriers. Actively coordinate the dispatch of rescue resources after the typhoon passes through, quickly complete the rescue of flooded vehicles, and ensure that rescue forces cover all affected areas. For crops that still need to be harvested, Ping An Property and Casualty Insurance will coordinate with townships and agricultural machinery cooperatives to promptly follow up on crop harvesting work and minimize losses caused by lodging and mold.

Disaster is an order, and protection is a duty.Ping An China stated that the company will continue to monitor extreme weather conditions, mobilize resources from all aspects, and ensure that all emergency services, rapid claims, and customer care measures are implemented effectively. Whether or not you are a Ping An customer, you can call the China Ping An 24-hour service hotline 95511 to contact customer service personnel for timely assistance. If necessary, the company will immediately launch the "Ping An Global Emergency Rescue" service.

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Attached are six emergency special services provided by Ping An in China:

1. Proactively investigate the occurrence of accidents: actively screen potential disaster affected customers, proactively contact customers to provide claims services;

2. Open 95511 dedicated line: Open a 24-hour 95511 emergency contact line, with professional dispatch and intelligent allocation to prioritize the handling of cases in disaster stricken areas, providing disaster self rescue methods and process guidance;

3. Establish an emergency rescue team: In severely affected areas, establish an emergency rescue team to provide disaster relief services and customer services under the unified deployment of the government;

4. Provide emergency medical assistance: Provide emergency medical treatment, medical transportation, expense advance, cancellation of designated hospitals, emergency drug delivery, and medical device support services for eligible injured customers;

5. Open a green claims channel: exempt eligible customers in severely affected areas from pre authorization and prioritize accident claims processing. At the same time, based on the progress of the accident and combined with the customer's injury, initiate a special case pre compensation process and prepay compensation;

6. Simplified claim materials: For compensation cases caused by extreme weather, if the death is confirmed by relevant government departments and officially announced, direct application for death claim can be made. Relevant documents such as death certificate and household registration cancellation certificate can be supplemented and provided later.