Since the beginning of the flood season, many provinces in China have experienced heavy rainfall, and the flood prevention situation is severe and complex. The recent meeting of the Central Political Bureau called for a firm bottom line thinking and extreme thinking, focusing on preventing major floods, droughts, and typhoons, and taking effective measures to do a good job in flood prevention, drought resistance, emergency rescue and disaster relief.

Sunshine Insurance thoroughly implemented the central decision-making and deployment, took the prevention and response to extreme weather disasters as an important measure to establish and practice the correct concept of political performance, issued the Notice on Effectively Responding to Recent Typhoon, rainstorm, Flood and Other Extreme Weather Disasters to the whole system as soon as possible, launched emergency response mechanisms in many places across the country, and made every effort to deal with heavy rain weather with responsibility, professionalism and technology, fully guaranteed the personal and property safety of employees and customers, and fully demonstrated the political and people nature of financial work.

Take the lead and build a strong "responsibility embankment" for flood prevention

As China fully enters the flood season starting from June, Sunshine Insurance takes the lead and deploys ahead, organically combining flood prevention and disaster relief with the "Safety Production Month" activities. It coordinates its main subsidiaries such as Sunshine Property and Casualty Insurance and Sunshine Life Insurance to activate flood season emergency plans in advance. The main lines of office, claims, customer service, etc. have clear division of labor and close cooperation to ensure the normal operation of the 24-hour response mechanism, and to respond and act as soon as disasters occur, building a solid responsibility dam for flood prevention and disaster relief.

In Guangxi, affected by typhoon "Mesak", many places were hit by rainstorm, resulting in floods. According to the guidance of the emergency plan, local institutions deploy rescue, survey, and rapid claims work on site while ensuring the personal safety of employees, interpreting the insurance responsibility of "seeing sunshine in dangerous places" through practical actions, and protecting customer property safety in the shortest possible time and to the greatest extent possible. As of the evening of July 6th, Sunshine Property and Casualty Insurance Guangxi Branch has received 264 reports of various types, and has completed 100% of the rescue response. The claims work is proceeding in an orderly manner.

In Hunan, due to short-term heavy rainfall and thunderstorm winds, urban waterlogging has occurred in many areas, and some vehicles have been damaged by water. The local branch is uniformly dispatched by the claims manager, and an emergency work team is established to scientifically divide the operation areas, strictly implementing the work principles of "on-site verification, rapid processing, and simplified compensation". The branch company synchronously opened the green channel for rainstorm claims, simplified the handling process of flooded car cases, and implemented rapid claims settlement and payment for small cases.

Empowered by technology, accelerating emergency rescue efforts

In the face of disasters, time is hope. Sunshine Insurance relies on years of accumulated technological capabilities to continuously strengthen its pre warning capabilities and improve emergency response efficiency.

Before the flood season, Sunshine Property and Casualty Insurance launched a special action to prevent disasters and losses during the flood season, screening nearly a thousand medium to high-risk targets and organizing a team of professional risk engineers to go to the site to investigate hidden dangers. The company relies on the "Sunshine Eye Risk Map Platform" to monitor 14 types of meteorological disasters at all times, send real-time warning information to customers, and carry out pre disaster warning and prevention and control for major disasters such as typhoons and floods. Before the arrival of extreme weather, warning prompts are sent to customers online through platforms such as the "Car Life" app and SMS, and on-site reminders are given to customers on flooded roads offline to reduce the risk of accidents.

At the survey and claims end, Sunshine Insurance has opened a green channel, simplified claims procedures, and continuously improved the efficiency of survey and claims through technological means such as "one click claims", saving valuable time for customers. Taking a recent case in Ningbo, Zhejiang Province as an example, a insured vehicle was affected by rainfall and stalled due to flooding. Mr. Liu, a customer, completed the settlement and claim within one hour through the "one click compensation" online service, resolving the customer's concerns.

In Shayang County, Jingmen, Hubei Province, tens of thousands of acres of wheat waiting to be harvested were damaged due to heavy rainfall. Sunshine Property and Casualty Insurance quickly formed a special claims team at the provincial, municipal, and county levels to enter the disaster stricken front line in Maliang Town, using the "intelligent survey APP+drone aerial photography+agricultural technology expert on-site verification+full process online approval" intelligent damage assessment mode. The damage assessment work of Shayang County's affected wheat fields was completed in a short period of time, and more than 8 million yuan in compensation was paid in the first time, easing the pressure on farmers to resume production.

Collaborative linkage, practicing the "hard responsibility" of insurance for the people

Flood prevention and disaster relief are everyone's responsibility. Sunshine Insurance actively integrates into the local disaster prevention, reduction and relief work system, extending the insurance mechanism from economic compensation after risks to a collaborative governance force in the process of flood prevention and disaster relief, and sharing the worries and solving difficulties for the local government.

Rural flood prevention is a key focus of flood prevention work. Several institutions of Sunshine Property and Casualty Insurance organized agricultural insurance service teams to venture into the fields and carry out insurance publicity and volunteer service activities. The staff use easy to understand local language to explain disaster prevention and reduction knowledge to farmers face-to-face, carefully answer their concerns, and deliver agricultural disaster prevention and reduction knowledge to farmers. Gansu Branch, Shandong Jinan Middle Branch, Hubei Huanggang Hong'an Branch and other companies have also entered villages and towns to carry out donation activities of agricultural materials and portable flood prevention emergency kits, helping villages and towns to prevent and prepare for floods, and effectively improving the disaster prevention, self rescue and emergency response capabilities of rural grassroots outlets and disadvantaged groups during the flood season.

In order to assist local governments in carrying out safety prevention work in the field of tourism during the flood season, Sunshine Property and Casualty Insurance has established a risk control team through the three-level linkage of the general, branch, and central branches, and coordinated with local emergency, fire, and street departments to provide diversified and targeted services such as professional testing, hidden danger investigation, and risk assessment for hotels under Xuzhou Tourism and core venues and entertainment facilities located in national 5A level scenic spots, in order to build a solid safety line for tourism operations during the flood season.

Currently, many parts of the country are still in the main flood season, and the situation of flood prevention and disaster relief remains severe. Sunshine Insurance will continue to deeply implement the central spirit, always prioritize the safety of people's lives, continuously increase investment in front-line claims personnel, materials, and resources, continuously optimize emergency claims service measures, and play the role of economic "shock absorbers" and social "stabilizers" with professional and efficient insurance services.