Starting from July 1st, China has fully entered the main flood season. Influenced by typhoon "Mesak", Hainan Province, western Guangdong, southern Guangxi and other provinces experienced a wide range of strong wind and rainstorm weather, especially in Nanning City and Guigang City, Guangxi Zhuang Autonomous Region, where several reservoirs were in danger. In the face of severe and complex flood control situation, in order to better carry out rescue, relief and relief work, Ping An launched the first level emergency response mechanism, established the "rainstorm and flood disaster emergency response team", with the "prevention, rescue and compensation" trinity emergency service system, fully built the orange defense line, demonstrated the responsibility of "finance for the people", and will donate relief supplies, epidemic prevention drugs, etc. through the Shenzhen Peace Public Welfare Foundation, actively participate in post disaster reconstruction work, and help the affected people recover production and life as soon as possible.

Since the flood season in July, as of 11:00 on July 7th, Ping An Property and Casualty Insurance under Ping An Group has received a total of 10504 customer reports, with an estimated claim amount exceeding 110 million yuan; Among them, the Guangxi branch in the key disaster stricken areas has received a total of 4329 reports, with a preliminary estimated compensation amount of 71.0607 million yuan. At present, Ping An Life Insurance, Pension Insurance, and Health Insurance have not identified any customer claims.

In order to better respond to sudden flood disasters, Ping An Group and its subsidiaries and institutions such as property insurance, life insurance, pension insurance, health insurance and financial services have been linked at three levels. A "rainstorm and flood disaster emergency response team" has been established, with Guo Xiaotao, the group's co CEO, Sheng Ruisheng, the secretary of the board of directors and brand director of Ping An Group, Wang Zhiliang, the chief executive officer, Cai Ting, the vice chairman of Ping An Life, Long Quan, the chairman of Ping An Property Insurance, Zhu Yougang, the chairman of Ping An Health Insurance, Lu Yue, the chairman of Ping An Financial Services, and Gan Weimin, the chairman of Ping An Pension, as the deputy leaders, to coordinate and promote the response and disposal work of rescue and disaster relief.

Ping An of China has urgently activated five national emergency material warehouses located in the Beijing Tianjin Hebei, Yangtze River Delta, Pearl River Delta, Central China, and Hainan regions, covering 23 provinces and regions. It has implemented a "on-demand replenishment and dynamic guarantee" mechanism to achieve 100% response to major disasters. At present, the Pearl River Delta and Yangtze River Delta warehouses have mobilized over 10000 emergency supplies, including reserve water barriers, pumping pumps, lifeboats, expansion sandbags, etc., to assist in emergency rescue and disaster relief in Guangdong, Zhejiang and other places. Pre warning, prevention is more important than compensation. Prior to the occurrence of Typhoon "Meisak" disaster, Ping An Property and Casualty Insurance relied on its independently developed "Eagle Eye System DRS3.0" to dynamically assess rain and flood conditions. Through multiple channels such as Ping An Good Car Owner APP, Enterprise Treasure, and Ainongbao, it targeted the four major customer groups of car owners, agricultural customers, enterprises, and families. So far on July 1, Ping An Hawkeye System has released more than 97.28 million warning messages related to "typhoon and rainstorm". Enter the fields and assist farmers in harvesting crops.The agricultural insurance team of Ping An Property and Casualty Insurance Guangxi Branch has developed a "one household, one policy" disaster prevention plan based on the characteristics of the local agricultural industry; Through point-to-point precise reduction intervention, special disaster prevention and mitigation plans are formulated for characteristic industries such as sugarcane and dragon fruit, and planting risks are resolved by building windproof supports and clearing drainage channels. Early warning into the community, indiscriminate distribution of flood prevention materials. The safety emergency rescue party members in Guangdong, Guangxi, and Hainan proactively distributed flood prevention sandbags, water blocking boards, and other materials to the Yi Lao Di Ku community, delivering "flood prevention notices" to each household, clarifying emergency procedures and responsibilities, helping residents in the community improve their self rescue ability, and making every effort to ensure zero damage to underground vehicles and zero casualties of personnel.

Rapid response, emergency rescueAfter the flood disaster in Guangxi, Ping An immediately established a special rescue and claims support team. The Guangxi Emergency Rescue Party member vanguard team is assisting in disaster relief under the guidance of the local government, providing indiscriminate rescue to all affected people. Rescue personnel will divide the disaster victims and related vehicles and property, conduct household inspections, and make every effort to carry out rescue work. At the same time, all insurance companies under the company have fully opened a green channel for rainstorm claims settlement, set up temporary emergency service points in key disaster affected areas, supported online self-help reporting, remote video survey, simplified loss assessment data, and implemented the "no on-site re survey, no paper documents" convenience measures to get in touch with, respond to and deal with the case as soon as possible after reporting.

Efficient claims settlement, assisting in reconstructionAfter the disaster situation stabilizes, Ping An China will adhere to the principle of "compensating as much as possible, compensating as soon as possible, and compensating reasonably in advance", promote the "four fast" claims service of quick investigation, quick rescue, quick loss assessment, and quick compensation, implement the mechanism of quick compensation for small cases and priority disposal for large cases, and ensure that compensation is received in a timely manner. The Shenzhen Ping An Public Welfare Foundation announced that it will actively participate in the post disaster reconstruction of disaster stricken areas, and through various measures such as donating rescue supplies and epidemic prevention drugs, help the affected people recover their production and life as soon as possible.

In response to Typhoon Bawei, which is about to make landfall along the eastern coast of China, Ping An China has fully deployed disaster prevention and mitigation efforts, comprehensively strengthened risk assessment, early warning push, and disaster response material reserves, and ensured efficient and orderly disaster prevention, mitigation, and claims response through multi departmental linkage, hierarchical scheduling, and green channel services. Through wind and rain, we sail together, safe by our side. Ping An China stated that the company will continue to monitor extreme weather conditions to ensure that all emergency services, quick claims, and customer care measures are implemented effectively. Whether or not you are a Ping An customer, you can call the China Ping An 24-hour service hotline 95511 to contact customer service personnel for timely assistance.

Attachment: Six Emergency Special Services of Ping An in China

1. Proactively investigate the situation of accidents: Various regions have launched special monitoring for extreme weather, and in areas where extreme weather occurs, actively investigate the situation of customer accidents;

2. Open 95511 hotline: Open a 24-hour 95511 emergency contact hotline, with professional dispatch and intelligent allocation to prioritize handling cases in disaster stricken areas. Customers in severely affected areas can call regardless of whether they are safe or not;

3. Establish an emergency rescue team: In severely affected areas, establish an emergency rescue team to provide disaster relief services and customer services under the unified deployment of the government;

4. Provide emergency medical assistance: Provide emergency medical treatment, medical transportation, expense advance, cancellation of designated hospitals, emergency drug delivery, and medical device support services for eligible injured customers;

5. Open a green claims channel: exempt eligible customers in severely affected areas from pre authorization and prioritize accident claims processing. At the same time, based on the progress of the accident and combined with the customer's injury, initiate a special case pre compensation process and prepay compensation;

6. Simplified claim materials: For compensation cases caused by extreme weather, if the death is confirmed by relevant government departments and officially announced, direct application for death claim can be made. Relevant documents such as death certificate and household registration cancellation certificate can be supplemented and provided later.